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Hamptonpig
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Freezing and stuttering/pixellation on new Tivo

Joined Virgin a couple of months ago so have given it a while to "bed in" but finding that in most shows (no exaggeration) I'll get a period of 2-3 minutes where it stutters, freezes, pixellates and goes black - basically becomes unwatchable. This is on recorded and live TV. Literally in every 1 hours worth of viewing. Also, the menus are so slow - 3 or 4 seconds from button press to on screen action sometimes. Is this normal? I've got 200mb fibre optic so it can't be that. Feeling like I wish I'd stuck with Sky at the moment....

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Forum Team
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Re: Freezing and stuttering/pixellation on new Tivo

Hello Hamptonpig,

 

Sorry to hear about this but thanks for posting in the community.

 

From the description you have given I would like to arrange for a technician to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see another message from me with appointment times.

 

Speak to you soon

Rose
Forum Team


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Hamptonpig
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Re: Freezing and stuttering/pixellation on new Tivo

Will do. Thanks
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