Thanks for taking the time to get in touch with us about the free 1 month Sky Movies offer.
This offer was available for customers who opted in between 1st March and 13th March via the email link that was sent out.
If you have tried opting in after the 13th March then my apologies, this is no longer available as you have missed the deadline to partake in the trial.
If you did opt in between those times and have further queries, then please get in touch with us on 150 or 0345 454 1111 where they can clear security and look into this further for you.
Let us know how you get on.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"