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G1ZmO
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Message 1 of 9
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Fox On-Demand with M+ package

I upgraded to M+ in order to get Fox channel for the on-demand service of Falling Skies

 

It seems though that, since Fox was moved to the M+ package, the on-demand part of the channel is still set to only work for the L package customers.

 

On the Tivo box if I navigate:

  • Home / On Demand / TV / On Demand for L / By Channel / Fox: Shows Falling Skies Series 2, 3, 4, 5

but

  • Home / On Demand / TV / On Demand for M+ / By Channel / Fox: Shows no episodes of Falling Skies

 

Spent some time on the support line tonight but was fobbed of with "Ah, there is a fault currently"

 

It would be great if one of those techy guys would resolve this please.

 

Cheers

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Forum Team (Retired) BenD_H
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Message 2 of 9
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Re: Fox On-Demand with M+ package

Hi G1ZmO,

 

Cheers for coming the Community for the first time, I'd like to welcome you in Smiley Happy

 

I'm sorry that you've not been able to view the Falling Skies On Demand. With the move of Fox from L to M+ the On Demand should have been transferred over too. 

 

This has already been raised to the team on other threads and I've got eyes on when they come back with some information. Once I know more I'll be sure to inform you ASAP Smiley Happy

 

Take care and I haven't seen season 5 yet, (I hear some great things) Smiley Tongue

 

Ben


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G1ZmO
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Message 3 of 9
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Re: Fox On-Demand with M+ package

No resolution to this yet?

 

When I spoke to the VM support guy on the 10th Nov he said he knew of the issue and that it was scheduled to be resolved by the 13th Nov.

 

Thanks

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Forum Team
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Message 4 of 9
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Re: Fox On-Demand with M+ package

Hi GiZmO,

 

Thank you for your reply Smiley Happy

 

I have been getting this checked out as I'm aware this was raised as a known issue previously.  I am able to order series one from here ok in the office, if it's still not working your end then I will add this to a ticket I have raised to our fault teams to check out.

 

Can you please confirm if you are still unable to order series 1 of Falling skies please?

 

I look forward to hearing from you Smiley Happy


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G1ZmO
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Message 5 of 9
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Re: Fox On-Demand with M+ package

Hi,

 

Yes, it is now working and Seasons 1 - 4 are available to watch on M+

 

Thanks Smiley Happy

 

Paul

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Message 6 of 9
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Re: Fox On-Demand with M+ package

Hi Paul,

 

Thank you so much for the update and I'm pleased to hear it is working ok now for you.

 

If you have any further problems at all, just give me a shout.  I'm here to help if you need me.

 

All the best. Smiley Happy


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G1ZmO
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Message 7 of 9
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Re: Fox On-Demand with M+ package

*sigh*

I've just gone back to watch another episode from the series and discovered that it says 'unsubscribed' again.

What's happened? Has someone reverted the changes you made?

We still have the Fox channel but not the On Demand portion.

Please fix this again.

Thanks

Paul

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Parrotperson
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Message 8 of 9
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Re: Fox On-Demand with M+ package

You must get be better off starting another thread. Not sure a mod would see this here now?

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G1ZmO
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Message 9 of 9
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Re: Fox On-Demand with M+ package

I'd have thought they'd get a notification but I'd PM'd the message to the mod anyway. Thanks

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