We were trying to watch Person of Interest on Catchup from Tuesday 00:00 30th April - but I can't watch any Channel 5 catchup. After 2 days of trying I reported this on 150 on Friday when lady said other people have to report it but if still same in 48 hours ring again??? No problem in our area on website. Saturday I see that another programme on Channel 5 couldn't be watched - Waking Dead I think from memory - service status reported a problem in our area which should be fixed by 4pm. Sunday morning service status was green - no problems so I tried again - still the same 6167 error Service not available. So rang 150 again. Didn't get to speak to anyone before the recorded voice said it looks like an engineer is on the way hold on to arrange a suitable time. When I got through to a human he told me I didn't need an appointment as it was an area problem. So hopefully they may fix it.
But I just feel that this is a ridiculous situation - surely 1 person has to make you aware of a problem - you don't wait until how many - 35? have rung before you investigate??? Someone has to start the ball rolling I had run tests from status service and it said oops give us 10 minutes - I had reset box about 10 times. It's just a frustrating system - I have been with Virgin for 3 years now with 2 hefty price hikes - yes I know I am going to get faster broadband but it would be nice not to feel isolated when you have a problem
We have now missed any chance of watching this catchup on our tv. What's the point of the service status if it's not reflecting what people are reporting - or is it that one single report is not to be believed even if the test run from the service status page encounters a problem?
Hopeful it may be resolved soon - this is one of your main advertising strengths catchup tv - it has to work