no they cant because it won't start up! And they say they havent got any engineers available for 8 days! It's absolutely ridiculous! And they have the gall to put up the price twice in the space of 12 months!
Why should the time of year make a difference? They obviously dont have enough engineers, despite the 2 price hikes in less than 12 months! where does this extra money go? the Cable modem/router is also pretty poor - the 5g and 2g wifi signals constantly take it in turns to go down, there are periods where I have to restart it about 3-4 times a day! Fed up of calling about it and getting through to an Indian callcentre where none of the reps there could find their own arses with both hands!
Welcome to the community and I'm sorry to learn you're experiencing issues with your TiVo® box.
From the descriptions you have given I would agree that an engineer would be the best option and I would like to arrange this for you so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.
This happened to me too, it took the engineer 7 days to arrive! I complained to retentions and negotiated £10 a month discount and a £50 inconvenience refund.
the strange thing is, when I chatted to the engineer when he arrived, he said he didn't understand what was going on as he was being told to finish early on some days as the scheduling was all over the place..