TiVo box was replaced 9 days ago. Now at least once a day I get the 'no signal' sign appear when changing channels. Do the service updates page followed by run test and the following appears.
We're trying to sort it out for you
In about 10 minutes we should have finished, so take a break and then restart your equipment and check to see if all is well. If there's still a problem, please get in touch with us.
After the usual disconnect from power routine everything runs normal to the next time.
However yesterday I rang 150 and asked if an Engineer might be the answer but because they could not detect a problem from their end I was refused an Engineer call out.
The above message appears every time I run test on Tivo.
I am running out of patience to be honest and don't appear to be getting the service I am paying for.
Anybody got any suggestions because if this carries on Sky will be getting a new customer.
Looks like a bog standard message to me. Test then re-start. I wonder if the test is finding anything at your end. Does the "No Signal" message relate to the TiVO box, or to the TV. Try turning the TV to the HDMI channel the TiVO is connected too with the TiVO powered off. If you get the same message then it may be the TV or the HDMI cable that is actually the issue.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Sorry to hear you're having trouble with your TiVo®.
I'd like to run some diagnostics on your TiVo® box but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out