I have lost programme information, catch up and on demand on both my Tivo and second set top box. I gave it two days before acting because there was a TV service fault in our area which turned out not to be the problem.
I spent half an hour running the web-based diagnostics to no avail, spent a further half hour trying to speak to the help line, again with no success, and then over an hour and a half in a web-based text chat at the end of which I was told that there was no fault found and that I should re-try the TV after a while.
I said that I was expecting a little more than being left with multiple faults and was then offered a technical visit today (Saturday) between 12.00 and 16.00. I gave my mobile phone number so that the engineer could contact me. I waited in all afternoon and received neither a visit nor a telephone call.
I'm sorry to hear that you're having trouble using the On Demand service on the boxes right now, I'd like to help check this out and help fix this for you.
I have checked out the previous area fault and that has since been resolved, so this shouldn't be an issue anymore. Are you still having problems accessing Catch Up & On Demand today? If so, is it still affecting both boxes?
If it is, if you can tell me more about what happens when you use Catch Up or On Demand, if you get any error messages, codes etc.
One thing that may help if you're still getting On Demand troubles is to carry out a service connection on the TiVo®. To do this follow these steps:
HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW
This process will take up to a few minutes to complete. Once done, re-try the On Demand or Catch Up and let me know if this has helped.
I'm here if you need me, keep me posted.
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