I am getting block pixellation, freezing and picture/sound break-up on recorded programs. It started occasionally a few weeks ago but is now affecting the majority of my playbacks and is getting worse.
Watching non-recorded TV is absolutely fine, so I am presuming this is a failing HDD. Can anyone give me an idea of how to progress this please?
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account to run some tests on the set top box from our end for you, we're seeing some errors and I'd like to arrange for a member of the team to take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.