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ALONSEA
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Failed Network Connection

Hi

We have run multiple System Status tests, but only ever getting the standard message: “We're trying to sort it out for you.  In about 10 minutes we should have finished…”

The Network info on the TiVo shows that the last successful Network Connection was 31.10.16.  I reported this previously, in an online chat, and was told it was due to high demand in our area; I'm not technical, but I don't understand how high volume traffic can stop us connecting for nearly 2 weeks.

Problems are: slow navigation, freezing altogether on on demand and recorded programmes, buffering, etc.  And, as of last night, a huge number of channels on The Guide show no programme information, only “To Be Announced”.

Yesterday there was a general message on the Service Status which suggested that the engineer was working on a similar problem in our area, but the alert has disappeared and the problem persists.  Have restarted the TiVo box and checked the connections.

Any help appreciated.  Thanks.

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Forum Team
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Re: Failed Network Connection

Hi ALONSEA,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with this.

 

High demand should not stop your program guide form updating! I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to investigate further.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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Fifi1970
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Re: Failed Network Connection

Can someone help? I have this problem. Network not connected since 04/12/16
Thanks
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