Many thanks for coming in and posting for the first time, it's great to see a new face.
I would like to help and apologise for the film being cut short due to an error. In this instance where you've not been able to watch the film we'd always love to help. The best way would be to let our Customer Care team know on 150/ 0345 454 1111.
Give them a buzz and please let me know how you get on.