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maths15
On our wavelength
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Ethernet port

hi

 

shoudl the Ethernet port flash when connected, as my laptop does?  For the past day the Tv Anywhere app cannot connect from my iPad or phone.  All connections are correct, restarted etc etc.  My fault finding leads me to a faulty box.

 

any ideas?

 

thanks

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Forum Team
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Re: Ethernet port

Hi maths15, 

 

Thanks for your post and apologies to hear you are having an issue using TV Anywhere. 

 

In order for TV Anywhere to stream, it doesn't need to be connected via ethernet cable. Are you trying to use the remote control function instead?

 

If so, then you will need to make the connection in a specific way. 

 

> Firstly turn the Hub and the TiVo® off by the mains and leave off for around 5 minutes. 

> Double check the ethernet cable to ensure it's secure at both ends.

> Turn on the Superhub and allow time for it to be completely online. 

> Next power up the TiVo® and wait until you can navigate between menus without any hesitations.

 

This should allow the connection to be restored and the Online TiVo® light to come on too Smiley Happy

 

Let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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