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Sueno1322
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Message 11 of 20
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Re: Error v202

I am having the same issue V202 Error.  I have done all the disconnect and reconnect but it makes no odds it still says i cannot access any online services such as Red Button, Catch-up or On-Demand.  No help from VM so i would be as well getting rid and using my mobile as a wifi hotspot at least it wouldn't be charging me the thick end of £70pm for nothing more than freeview.

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Jferg2404
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Message 12 of 20
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Re: Error v202

Hi Josh please can you message me re: separate problem? Unable to access bbc iplayer or Netflix on TiVo box. Have posted 3 times on here and no tech savvy person has answered. Error message on tv keeps saying ‘please check internet connection’ yet when I run test or you guys run test the equipment comes back as fine!!
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Message 13 of 20
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Re: Error v202

Hi Jferg2404,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your TiVo®.

 

I've attempted to run diagnostics on your box but it appears to be offline at the moment. Is the box switched off at your end?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Jferg2404
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Message 14 of 20
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Re: Error v202

Sorry Josh it was off. It’s on now though!
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Message 15 of 20
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Re: Error v202

Hi Jferg2404,

 

Thanks for checking that for me!

 

I've re-run my diagnostics and it's all looking healthy on this end. I've sent a signal hit to the box to try and clear to error. Could you test the apps again for me?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Jferg2404
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Message 16 of 20
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Re: Error v202

Sorry still not working. Same error keeps coming up
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Jferg2404
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Message 17 of 20
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Re: Error v202

I’m in all day today are there any engineers available to come check it out please?

I called last night for the 6th time to be told it would be fixed by today and it’s not
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Message 18 of 20
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Re: Error v202

Hi Jferg2404,

 

I've checked the notes on your account and I can see the team have picked up a network issue affecting certain apps - F005669936. 

 

We don't have a fix time of this yet but the team are working to get it resolved as soon as possible. I'll keep an eye on it and drop you an update when it's working again.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Jferg2404
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Message 19 of 20
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Re: Error v202

Josh this has been almost 2 weeks it’s been down now. To say you don’t know when it’ll be fixed just isn’t good enough.

I explained the error message (please check your internet connection) I was getting to the people on the phone who said that it wasn’t consistent with the ‘error in the area’ so it can’t be because of that.

Please can you not just sent an engineer out?

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Message 20 of 20
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Re: Error v202

Hi Jferg2404,

 

I've sent you a private message (purple envelope at the top right of your screen) so I can check this out for you.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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