Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry to hear that you are having problems with your TV service and getting error 7401 on screen. Apologies as well for the delay in responding to your post.
I have been able to access your account via your Forum details and can see that you have already arranged an engineer visit for this.
Hope to see you around the Forum again soon, please let us know how the appointment goes for you.
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