I have just had Virgin media connected. Broadband is working fine, as is the phone, but when I turn on Tivo I get the message 'Sorry, there seems to be a problem. To fix this please call us ....'. The code on the error is 7400.
The only channels available are 1-5 but this error is floating on screen throughout. I can't access any of the other channels.
I've tried rebooting, clearing the entire data and starting again etc but nothing has worked so far. Any help appreciated.
I've ring and been told that it's not due to be activated untill the 4th of May when an engineer comes to look at my upstairs box as I have multi room! I have just moved into the property but as there is already Virgin here I rang wed and since then have been had all my to and internet working untill this morning where I'm now being told I can't watch it untill the 4th! But surely if I've been watching it already I can do now?
If I take multi room off my package will this make a difference and could I then do a quick start and again start watching my package,
As it is I have come to Virgin from sky and have only had the account 4 months ish and I've only had 1 months of uninterrupted viewing! I'm paying a lot of money to use nothing.
Welcome back to the Community and thank you for updating us. I would suggest giving our Customer Care team a call on 150/ 0345 454 1111 as there may be options to do this for you and if there has been some cancellations a sooner appointment.