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thomaskieron
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Error message 7400

For about the fourth time this week I have the Error message 7400 floating around on the screen Reboots haven't cured it, nor has a call to customer services. Does anyone else agree that this is pretty poor service from Virgin Media???
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thomaskieron
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Re: Error message 7400

And it's still the same this morning.

Any VM "specialists" on here that can advise??

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Re: Error message 7400

Hi thomaskieron,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that you're getting this error on your TiVo® service.  I can see you have had an engineer call round to get this fixed.  How are things looking today?

 

It would be great to hear how it all went with the engineer.  Please keep me posted, I'm here to help if you need me.

 

I look forward to hearing from you. Smiley Happy


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thomaskieron
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Re: Error message 7400

Hi,

 

TIVO box has now been swapped for one with the capability to handle the new software updates for the change over to virtual cards.

 

All seems to be working werll. However, surely VM would have known which boxes would have been affected by this and could have been changed prior to the updates??

 

Kieron

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Re: Error message 7400

Hi Kieron,

 

Thanks for getting back to me with an update and I'm pleased to hear all is working ok now for you.

 

I'm sorry for the disruption caused by this error.

 

Should you need us again in the future, you know where to find us.  We're here to help Smiley Happy

 

All the best.


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