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Error message 6093

2 days ago I've had VM installed at my new house . The first day on demand was working and the past day and half it hasn't . Saying its temporarily unavailable 6093. Is this a problem my end or they're end ? I hope I haven't signed up for 18 months for something that isn't going too work .
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Re: Error message 6093

Hi Brodyella,


Welcome to the community and it's great to hear you've joined the family Smiley Happy


I'm sorry for the disruptive start with On Demand giving you this error.  I'll do what I can to get to the bottom of this for you


I have carried out some checks, signal and power level wise all looks great.


Can you please let me know the following:


* Name of programme ordered.

*  Was it HD or SD version.

*  What time were the programmes ordered?

*  Has the box been powered off/on again to refresh?


With these details I'll be able to help further.


I'm here to help if you need me Smiley Happy

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