TiVo box on demand not working. Error code C501 is displayed. Rang customers services and placed on hold for 21 minutes only to be cut off when the phone eventually rang. Does anyone now how to fix? Shoddy customer service.
Welcome to the Community!
Sorry to hear you've had trouble with your TiVo® and I apologise for the experience you had when calling us.
I've run diagnostics on your account and I can see an issue with your input signal that's likely causing issues with your TiVo®. I'd like to send a technician to adjust these levels for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
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