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sylviah
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Error code C501 on Tivo

I have been getting error code C501 on my Tivo Box.

Cant get thro to tech help.

Anybody know what I have to do next.

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Forum Team
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Re: Error code C501 on Tivo

Hi sylviah,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run a diagnostic on your TiVo® box and it online and running at the moment. Are you still experiencing issues with this?

 

Speak soon Smiley Very Happy

 

Josh


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sylviah
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Re: Error code C501 on Tivo

Yes

We have had it a couple of times yesterday, what I have to do is switch the Tivo off at the plug leave it a few minutes then start it up again.

 

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sylviah
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Re: Error code C501 on Tivo

Yes that is what I have done every time it happens.

Would like to know why this keeps happening, I have a feeling it could be the hard disk giving up, thought the techs might have told me that but haven't yet.

Thanks

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Forum Team (Retired) BenD_H
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Re: Error code C501 on Tivo

Hi Sylviah,

 

Thank you for your message Smiley Happy

 

I am sorry that the error is still populating on the TiVo, this is something that I'm not able to detect from here still. I've tested the hard drive and shes looking well which is always good news. As you're still getting this error I would like to send out an engineer to you. If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon.
Ben


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