Welcome to the Community, I am very sorry to learn about the problems you're experiencing with your new TiVo box at the moment.
I've been able to locate your account and run some tests on the line from our end for you. We're seeing some errors and I'd like to arrange for a member of the team to take a closer look.
I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.
Apologies again for the inconvenience this issue is causing, we'll talk soon.
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