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Nickyg
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Error code 6185

on demand isn't working error code 6185, why is this?
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Forum Team (Retired) BenD_H
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Re: Error code 6185

Hi Nickyg,

 

Thanks for coming in and posting for the first time. 

 

I'm sorry the On Demand hasn't been operating properly, I'd like to help here. 

 

Looking at the TiVo from here I've not been able to see anything out of the ordinary. Can you tell me if this is still ongoing? Also can you tell me at what stage are you seeing this error?

 

Keep in touch. 

 

Ben


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Forum Team (Retired) BenD_H
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Re: Error code 6185

Hi Nickyg,

 

Thanks for coming in and posting for the first time. 

 

I'm sorry the On Demand hasn't been operating properly, I'd like to help here. 

 

Looking at the TiVo from here I've not been able to see anything out of the ordinary. Can you tell me if this is still ongoing? Also can you tell me at what stage are you seeing this error?

 

Keep in touch. 

 

Ben


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Nickyg
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Re: Error code 6185

Hi
Thank you for getting back to me.
I get the error code as soon as I scroll down to catch up and on demand from the home menu
Thanks
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Forum Team (Retired) BenD_H
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Re: Error code 6185

Hi Nickyg, 

 

Thank you for coming back and posting again.

 

I've had a little look into your account and I can see where this may have gone awry. 

 

I have delved in a little bit and if you can reboot the box and let me know if this is working again now?

 

Take care and if this isn't sorted then I'll get right back on it Smiley Happy

 

Ben


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Nickyg
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Re: Error code 6185

Hi Ben
Thanks I just reset my TiVo box but unfortunately catch up and on demand is still showing the error code
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Forum Team (Retired) BenD_H
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Re: Error code 6185

Hi Nickyg,

 

Thank you for coming back and I'm sorry that this is still happening to you.

 

I've been into the account and had a look at the device from here and I've seen that as from today's date, there has been an outage identified in the area that may affect your TV services. 

 

I have a fault reference here and the estimated review date will be the 25th of November:-

 

F004044198.

 

I'm sorry for the Inconvenience and your services should resume as normal soon. 

 

Thank you.

 

Ben


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Nickyg
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Re: Error code 6185

Hi ben
ok thank you

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Forum Team
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Re: Error code 6185

Hi Nickyg,

 

I just want to update you further on this error message that you are receiving.  

 

I would like to request further details please so I will send you a private message requesting further details.

 

(Look for the envelope icon above)


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