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kennynairn
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Error code 6185

Hi,

 

For the past few weeks my on demand service has had the error code 6185. How do I fix it?

 

Thanks,

 

Kenny

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Message 2 of 13
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Re: Error code 6185

Hey kennynairn

 

Welcome to the community, I'm massively sorry to learn about the problems you're experiencing with your on demand service. 

 

I've been able to locate your account and take a closer look at this for you. If you're able to reboot the set top box after reading this post, you should find a difference Man Happy

 

If that's not the case and you're still getting the error, let me know and we'll arrange for further action to be taken.

 

Take care

Craig


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kennynairn
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Message 3 of 13
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Re: Error code 6185

Thanks for replying. Tried a reboot and the same problem is still occurring I'm afraid.

 

Thanks,

Kenny

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Message 4 of 13
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Re: Error code 6185

Hi Kenny,

 

Thanks for the update. Many apologies it's not worked.

 

I've managed to locate your account and believe I've found the fault. I've sent further signals to re-install the on demand services to your TiVo® box. These will cause the TiVo® box to reboot itself.

 

Please allow 2 hours for the services to update. If you find that after this time it's not there please try another reboot yourself.

 

Could you please let me know if I've fixed the issue?

 

Thanks


Rich
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kennynairn
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Message 5 of 13
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Re: Error code 6185

That seems to have done the trick, thanks for your help.

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Re: Error code 6185

Hi Kenny,

 

Thanks for updating me. I'm really pleased it's working and many apologies once again.

 

Thanks


Rich
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danalton
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Message 7 of 13
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Re: Error code 6185

I have the same error code - can someone fix this for me?
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Message 8 of 13
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Re: Error code 6185

Hi danalton, 

 

Thanks for your post. 

 

I have already replied to your thread here: http://community.virginmedia.com/t5/TiVo/error-code-6185/m-p/2842350#M116236

 

Please ensure you are only posting once your issue. 

 

Posting more than once is against forum rules and also can mean longer wait times for a response. 

 

Thanks, 

Kath_F
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Firefly8673
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Message 9 of 13
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Re: Error code 6185

I am currently having the same issue with my TiVo box with the same error code 6185, I have tried to restart my box and it has had no effect. It has been like this for around 5 weeks now. Can you please resend the signals to my box. Many thanks
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Forum Team (Retired) BenD_H
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Message 10 of 13
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Re: Error code 6185

Hey Firefly8673
 
Welcome to the community, I'm sorry to learn about the problems you're experiencing with your on demand services there in the home. 
 
I've been able to locate your account and take a closer look at this for you. If you're able to reboot the set top box after reading this post, you should find a difference Smiley Happy
 
If that's not the case and you're still getting the error, let me know.
 
Take care.
 
Ben
 

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