For the past few weeks my on demand service has had the error code 6185. How do I fix it?
Welcome to the community, I'm massively sorry to learn about the problems you're experiencing with your on demand service.
I've been able to locate your account and take a closer look at this for you. If you're able to reboot the set top box after reading this post, you should find a difference
If that's not the case and you're still getting the error, let me know and we'll arrange for further action to be taken.
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Thanks for replying. Tried a reboot and the same problem is still occurring I'm afraid.
Thanks for the update. Many apologies it's not worked.
I've managed to locate your account and believe I've found the fault. I've sent further signals to re-install the on demand services to your TiVo® box. These will cause the TiVo® box to reboot itself.
Please allow 2 hours for the services to update. If you find that after this time it's not there please try another reboot yourself.
Could you please let me know if I've fixed the issue?
That seems to have done the trick, thanks for your help.
Thanks for updating me. I'm really pleased it's working and many apologies once again.
Thanks for your post.
I have already replied to your thread here: http://community.virginmedia.com/t5/TiVo/error-code-6185/m-p/2842350#M116236
Please ensure you are only posting once your issue.
Posting more than once is against forum rules and also can mean longer wait times for a response.
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