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Amyebryan87
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Error code 319

Hi. I'm a new customer. I've benefits trying to download captain America all day. I keep getting 319. Have ran the tests and restarted the box loads. Help!
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Re: Error code 319

Hi Amyebryan87,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your On Demand service.

 

Are you still experiencing problems with this? If so, give me a shout and I'll take a look for you.

 

All the best Smiley Very Happy

 

Josh


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Re: Error code 319

Hi Amyebryan87,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your On Demand service.

 

Are you still experiencing problems with this? If so, give me a shout and I'll take a look for you.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Saps
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Re: Error code 319

Error Code 319.

I live in the Beds,Buck & Herts area. We have been getting these error codes for some 'on demand' movies for weeks. I reported problem early October. Virgin media emailed me to say problem resolved. Obviously is not.  

VM web page states aware of problem and technicians working on it!  

Can someone find out precisely what steps are being taken to fix? This was a often used feature for my family and its lack of availability (over several weeks) is more than a little irritating, given the money I pay for the package.

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Forum Team (Retired) BenD_H
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Re: Error code 319

Hi Saps,

 

Cheers for your message, welcome into the Community Smiley Happy

 

I'm sorry to read that the error 319 has appeared 

 

I have been able to test the TV services and they are testing well, which is good news. I was able to see that the error 319 is still in affect on a few shows, can you tell me whichone you're referring to? 


Thank you for your patience. 

Take care.
Ben


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Saps
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Re: Error code 319

Thanks Ben

The problem appears to be associated with newly released flim's from the 'on demand' service Sky movies

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Re: Error code 319

Thanks for taking the time to get back to us Saps

 

We're aware of an issue that some of our customers are experiencing when trying to view content from Sky or Channel 4, resulting in the 319 error message.  

 

We're working hard to get this resolved and I'd expect progress to be made soon. Apologies again for the inconvenience you're experiencing.

 

Take care

Craig


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