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Registered: ‎17-04-2017
Message 1 of 4 (90 Views)

Error code 319

Please can somebody tell me why I always get error code 319 when wanting to watch HD movies on demand. I can watch in standard definition fine. Why pay for HD when it does not work. Anyone else having this same problem?
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Registered: ‎26-03-2012
Message 2 of 4 (45 Views)

Re: Error code 319

Hello KevinBradbury,

 

Thanks for posting!

 

What particular programs are displaying error code 319 and what channels are they from?

 

Looking forward to hearing from you

Rose
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Message 3 of 4 (43 Views)

Re: Error code 319

Hi as stated it is when I try to watch HD films on demand
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Message 4 of 4 (27 Views)

Re: Error code 319

Thanks for getting back to me KevinBradbury,

 

I have looked into this further and there is a known fault (F005236193) where All 4 and Sky content are displaying error code 319.

 

If these are the channels that you're unable to watch then the estimated fix time is the 1st of May.

 

Apologies for any inconvenience this is causing at the moment and I hope it's resolved for you soon.

 

Kind regards

Rose
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