Menu
Reply
  • 2
  • 0
  • 0
KevinBradbury
Joining in
95 Views
Message 1 of 4
Flag for a moderator

Error code 319

Please can somebody tell me why I always get error code 319 when wanting to watch HD movies on demand. I can watch in standard definition fine. Why pay for HD when it does not work. Anyone else having this same problem?
0 Kudos
Reply
  • 5.06K
  • 180
  • 309
Forum Team
Forum Team
50 Views
Message 2 of 4
Flag for a moderator

Re: Error code 319

Hello KevinBradbury,

 

Thanks for posting!

 

What particular programs are displaying error code 319 and what channels are they from?

 

Looking forward to hearing from you

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
KevinBradbury
Joining in
48 Views
Message 3 of 4
Flag for a moderator

Re: Error code 319

Hi as stated it is when I try to watch HD films on demand
0 Kudos
Reply
  • 5.06K
  • 180
  • 309
Forum Team
Forum Team
32 Views
Message 4 of 4
Flag for a moderator

Re: Error code 319

Thanks for getting back to me KevinBradbury,

 

I have looked into this further and there is a known fault (F005236193) where All 4 and Sky content are displaying error code 319.

 

If these are the channels that you're unable to watch then the estimated fix time is the 1st of May.

 

Apologies for any inconvenience this is causing at the moment and I hope it's resolved for you soon.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply