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Error code 3004.

I've been away and had my box switched off. I've come back and on the screen I have
You need to re-insert your smartened
I have done this. Numerous times. And switched it off whilst doing it. The card is in correctly and facing the correct way. Any ideas????
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Re: Error code 3004.

Hi Claires1978


Welcome to the Virgin Community, I'm really sorry to hear about the trouble you've had with your TV service since you've got back.


I've been able to take a look at your account and I can see that you've spoken to the team about this, I hope that means that it's been sorted? Man Happy


If for any reason that's not the case, let me know here and I'll take a look for you right away.


Take care


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