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Registered: ‎20-03-2017
Message 1 of 6 (197 Views)

Error S101

Hi
I Have the dreaded S101 error
I apparently need the 500 code download
Ask Katie
I signed up for 200Mbs
I have 14 Mbs
Reducing my bill does not solve the problem
My Tivo is NOT hard wired
My other Tivo is hard wired and is working
Is this another problem waiting in the wings?
Kelly installed and apparently should have downloaded the 500 code
They were here for 40 mins
This works out at £300 + per hour
And it doesn't work
Thank you
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Registered: ‎18-12-2012
Message 2 of 6 (167 Views)

Re: Error S101

HI Perryday

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service lately. 

 

I've taken a look at your account and can see an outage in your area causing some Interactive/On Demand services to be slower at certain times of the day but not the problems you're reporting. 

 

We're not detecting any individual errors with your set top box either, I hope that means that things are working as they should at the moment? 

 

Looking forward to hearing from you

Craig


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Message 3 of 6 (160 Views)

Re: Error S101

Hi Craig
You might find getting the correct information from your syste useful in replying to your customers
You should know that having purchased your top package two werks ago that I have had no television setvice at all.
You will also find that the engineer put a car d through the letterbox and went without trying to get an answer
So I wasted 3 hrs waiting
You will also now know that "Despatch" were apparently very unappy about this as the engineer is paid to wait 30 minutes before leaving.
You will now onow that "Despatch" promis d to ring me on my mobile and as of now have not ring me.
You will also know that I will find it almost impossible to speak to anyone about this.
So I will not even try.
If someone does not get back to me I will take matters further
You will also know that your company will now have to pay compensation to me for selling 200mbs when I can only get 14 Mbs
For not fixing your he problem in 3/4 days
For the engineer failing to keep their appointment
So at least some compensation
Thank you
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Registered: ‎26-03-2012
Message 4 of 6 (146 Views)

Re: Error S101

Hello Perryday,

 

Thanks for your reply.

 

I can see that you've spoken to the team and booked a technician since your post so I hope this has been sorted for you.

 

Please let us know if you need help with anything else.

 

Kind regards

 

 

Rose
Forum Team


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Registered: ‎20-03-2017
Message 5 of 6 (142 Views)

Re: Error S101

Hi Rose
Thank you for your reply
Can you advise how much compensation I am able to claim
Am I correct in thinking there are 3 parts to the claim
1) £10 per day for no service
2) £30 for the Engineer effectively not turning up
3) £--- for mis-selling 200Mbs when you knew you could not supply in my area
I have 50 Mbs to 14Mbs
4) Overcharging on phone calls to Spain
£75 per month for 3/4 months
I think there is something ekse as well but I've forgotten
Perhaps you can advise
This of course does not include your prnding Ofcom fine
BT's was £42 Billion
I await your reply
Thank you
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Registered: ‎26-03-2012
Message 6 of 6 (113 Views)

Re: Error S101

Hello Perryday,

Thanks for getting back to me.

We would need to look into each issue individually but I wouldn't be able to discuss any personal information regarding your account over the public forum.

I'll need to send you a private message to discuss this further so if you click on the purple envelope at the top right of the screen you will see another message from me.

Speak to you soon

Rose
Forum Team


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