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roark
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Error C130, no TV for >1month

I have not had any VM TV service for more than a month now. The message was "Starting up" for the first 2 weeks, and for the last 2 weeks it showed "Error C130". The fix date keeps being delayed again and again.

Could someone from VM let me know what is going on?

PS: and of course, the bill has just been increased. Amazing.
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Parrotperson
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Re: Error C130, no TV for >1month

Is this a general fault fir everyone in your area or just your box?

have you tried home -help-settings-network-connect to vm

tbh if I were you I'd be on the phone sharpish if nothing worked and it'd been a month!!

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roark
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Re: Error C130, no TV for >1month

I believe it's a common problem for people in my area because the VM status page for my post code shows this: "Some customers may currently be getting error 319 on various Sky and Channel 4 On Demand programmes" (the error message is actually C130).

I have tried to connect VM via the setting page but it says cable is unplugged.

I have tried to phone but it took ages and no one picked up, maybe I'll try again tomorrow.

This is not the first time it happened with Virgin, last time I didn't have internet for more than a month. Luckily I decided to switch to BT for broadband so at least I still have access to internet this time.
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Parrotperson
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Re: Error C130, no TV for >1month

Well,I'd definitely be asking for a refund if nothing else. 

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Forum Team (Retired) BenD_H
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Re: Error C130, no TV for >1month

Hi Roark Smiley Happy

 

Welcome back and thanks for your post.

 

I would like to help and would need to look into your account but have been unable to locate your details. i have sent you a PM, top right little envelope Smiley Happy

 

There have been some additional 319 errors that have arisen and I would like to take the time to ask you a few questions and also any of you are welcome to drop in too:-

 

  • Are you seeing this on shows that have just been broadcasted the very same day?
  • Are these issues on TiVo or on any other of our boxes?
  • Does this allow you after a repeated attempt?

Keep in touch.

Ben


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