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Tapstick
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Error 7402 and no broadband

I've got a 7402 error on my TiVo, a blinking online light on my V+ box, and a blinking network light on my superhub 2ac.

I've spoken with 150 who claimed that there was no error. I have to say I don't have a lot of faith that they understood what the problem was. But I've got an engineer coming out in a week(!)

In the meantime I've got a bloody great grey error box all over my tv screen. Is there any way to acknowledge this error and clear the message so I can at least watch telly this week and see the rugby at the weekend?
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Re: Error 7402 and no broadband

Hi Tapstick,

 

A warm welcome to the forums Smiley Happy

 

I'm sorry to hear that you're TV and Broadband services aren't working right now.  I have taken a look into this for you to see what we can do to fix this sooner. 

 

It's not a fault that can be fixed remotely so will require an engineer to call round for you.  I have had a look to see if we have any earlier appointments come through but sadly the appointment you have is the earliest available.

 

I'm sorry that I haven't brought more positive news for you.  Please do let me know how you get on after we call round, I'm here to help if you need me.

 

Collette.


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