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RO2
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Error 7401

Hi,
I have got an error message in a purple box with a code 7401. How can I resolve this?
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Re: Error 7401

Hi RO2,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your TiVo®.

 

I've run diagnostics on your equipment and I can see an issue with your upstream power levels that is likely causing the error you've described. I'd like to send a technician to adjust this for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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