Welcome to the Community!
I'm very sorry to hear about the issues with both TV and broadband.
I would very much like to have a look at this for you.
I am unable to locate your account at the moment and I have therefore sent you a private message for us to discuss this further.
You can locate my message by clicking on the purple envelope icon near the top right corner of the Community page.
Hope to hear back from you soon so that we can get this sorted for you ASAP,
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