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rachrennie
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Error 6117

On demand.
Movie rental issue - as per thread below - cuts out at 1hr 40 and can't get any further no other issues.
http://community.virginmedia.com/t5/Forum-Archive/On-Demand-Errors-6117-and-6119-please-escalate/td-...
spoke to Indian call centre today and got fobbed off.
Please confirm my account won't be charged for a movie I cannot watch.
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Forum Team (Retired) BenD_H
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Re: Error 6117

Hi Rachrennie, 

 

Welcome to the Community and thank you for taking the time to write to us.

 

I'm very sorry that your paid movie was cut short, I'd really like to help you and sort this. We're not able to amend billing queries for this type of issue and would suggest calling to our friendly Customer Care team on 150/ 0345 454 1111. I'm sure with the issue presenting some problem in the home we'll sort this out for you quickly.

 

Get back to me when you can. 

 

Ben


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