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Error 6096

I'm trying to watch cilla episode 1 on demand and every time it fails with amessage saying its temporary unavailable and to try again in a few mins - error 6096 - but it never works. What's going on?
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Forum Team (Retired) BenD_H
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Re: Error 6096

Hi 221, 

 

Thank you for dropping into the Community Smiley Happy I'd like to welcome you in from the Team and I Smiley Happy

 

I'm sorry to see you're had the 6096 error here, I've tested the TiVo and I've not been able to see anything untoward currently. I did notice that any broadband that you may have in the home may be turned off, can you confirm this?

 

If you're still seeing this error whilst trying to view that show please let me know.

 

All the best

 

Ben


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Re: Error 6096

Hi - still get the error for episode 1 of cilla. All other on demand and broadband working fine.
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Forum Team (Retired) BenD_H
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Re: Error 6096

Hi 221,

 

Thank you for the reply here and I'm sorry to hear that this is still ongoing.

 

I'd like to let you know that I've raised a ticket to be looked at for the missing asset.

 

I'll be checking back with you soon to see how things got on, if there's any change can you let me know?

 

Take care.

 

Ben


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Re: Error 6096

This is poor - I still cannot watch villa episode 1 - it's not my broadband!!!!!!!!!!!!!!!!!!!!!!!!!!
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Re: Error 6096

Hi 221,

 

I'm sorry to hear that you're still unable to watch this episode of Cilla.  

 

I have taken a further look into this and we have been working to resolve this.  I have given them an update to give a nudge on this issue.

 

As soon as we know more we'll be in touch.  Thank you for your patience Smiley Happy

 

In the meantime if you need anything else, don't hesitate to give us a shout. 


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Re: Error 6096

Thanks - look forward to the update!
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Re: Error 6096

Hi 221,

 

I just wanted to pop by and see if you have been able to catch up on the Cilla episode?  

 

I have seen some work has been done but I wanted to see if it has been resolved now at your end.

 

If you can re-test for me please that would be awesome and keep me posted.

 

I'm here to help if  you need me Smiley Happy


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