So, I sit down with some nice cooked food ready to watch a film. The only night I have to myself. And then - error 407 - on demand unavailable. I do a quick check online and systems seem to be working so I call the helpline!! Fat lot of good that did!! Went through the tedious menu options and typing account numbers and passwords (which it didn't recognise) to then be played music on hold for 10 minutes before getting abruptly disconnected. The TiVo has great pleasure in telling me I have paid £4.99 for a film it refuses to play. My evening?? Ruined. And to my supprise this seems to be a common issue with many users in the forum, yet no fix has been put in place to solve it for everyone? Seems to be the same issues. please can you redeem your rubbish customer service so far by fixing my problem and refunding me my money. thanks - *annoyed and frustrated*
I feel your pain - last weekend I was in a similar situation and wanted to watch a film. Couldn't find a single decent HD On Demand film that would actually play. In the end I gave up on Virgin and played an older film I own through Google Play - so what am I paying Virgin for? Fortunately I didn't try to buy any - with the service as it is at the moment that's just too risky!
There's a lot of things to like about Virgin, but if their On Demand offering is still in such a mess when my contract is off I'll definitely be going back to Sky.