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Rabangus
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Error 319

It's back!! Thought we had seen the last of Error 319 for a while, but no. Just tried a few films from New This Week in the Sky Movies On Demand section, and most HD versions are giving this error. The SD versions work, but in not interested in watching in SD.

Think I'll watch something on the chronecast instead.

This is just not good enough. When are Virgin going to get their act together?
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Re: Error 319

Hello Rabangus,

 

Thanks for posting on the community and I'm sorry to learn you've been having issues with the On Demand.

 

Can I just confirm what movie this was and whether you have experienced any further issues?

 

Looking forward to hearing from you

 

Rose
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Re: Error 319

Hi Rose,

The Jungle Book was erroring for several days (and probably still is). Tried to watch Strangers on a Train tonight on On Demand and it errored.

Regards
Rowan
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Re: Error 319

Add The Other Side of the Door and Mercury Plains to the list.

It's getting to the point where I'm wondering what the point of Virgin On Demand actually is because I never seem to be able to watch the films I want when I want. I end up having to record them when they come on telly so I can watch them later.
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Re: Error 319

Add Frankenstein to the list.

The Man Who Knew Infinity works though so it's not like my box is broken.
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japitts
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Re: Error 319

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Re: Error 319

Hello Rabangus,

 

Thanks for getting back to me with this information.

 

I would like to check whether this has already been raised but I'm unable to locate your account so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
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Re: Error 319

Hi Rabangus,

 

Further to Rose's assistance with this, this has since been deemed as a known issue under the fault reference F005086962, with a review set for tomorrow.  

 

Let me know if I can help with anything more in the meantime,

 

Nat_J


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