I'm sorry to hear you're having trouble with on demand error 319. I can appreciate this frustrating for you.
We are aware of this issue and it's currently being worked on by our engineers. Due to the complexity of the issue it's taking longer than we expected to resolve. My sincere apologies for the inconvenience caused. Hopefully we can get this resolved soon for you.
The last customer service agent I spoke to said that this error had been ongoing since October 2016 and that she didn't know when in the future it would be fixed as she didn't have a crystal ball!
I wish someone would just give us a definitive answer as to what the actual problem is. The customer service agents don't seem to be very happy when I suggest that Virgin aren't really working very hard to get this sorted.
I'm very sorry for the continued problems you're experiencing with your On Demand service. The 319 error is a general content error and so can appear in a few different situations.
What content are you experiencing these issues with? I've tested your set top box and we're not seeing any general issues so fingers crossed the content you were having trouble with has since been resolved?
Unfortunately it appears that the answer you've given is different to what I was told by an engineer and by your customer service. Three engineer visits about my constant service problems but yet no resolve!
It's an absolute joke! Had 3 engineers out now who claim there is no issue. TiVo box looses recordings or doesn't record things at all, then I can't even watch them on catch up because it's always "unavailable"... Paying for something you can't use, brilliant service Virgin!! Be lovely if their staff told you truth instead of a pack of lies about what the error code means.