Not much point in advertising a catch up service that doesn't work.
looks as if Virgin will be losing another customer to Sky
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service.
I've located your account to run some tests on your individual service and we're not detecting anything at the moment. I hope this means that things are working as they should for you?
If not, get in touch and I'll take another look at escalating this for you right away.
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