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taylorandy10
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Engineer visit

Hi does anyone know if it always takes nearly a week for engineer visits

Tivo stuck in starting up and nearly a week before engineer visit 

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M78
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Re: Engineer visit

Hello

I am so disappointed with virginmedia. I have been with them just 2 months because I moved house. Since connected with them my broadband and phone disconnected twice. The engineers visits takes nearly a week to come and fix it. It seems like I keep on having new installation twice. They couldn't fix it straight away. With my previous provider it never happened. I thought they are the best but seems like worst with customer care. I even brought this problem to the manager and promised to get it sorted and to phone us but we're waiting and obviously didn't happen.What a waste of time for us waiting their call.
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EvoUK
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Re: Engineer visit

It's usually a week but with all internet providers some of us get good service, others don't. Even though it's annoying you need to keep on at them!

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Forum Team
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Re: Engineer visit

Hi taylorandy10,

 

Thanks for posting!

 

Sorry you've got such a long wait for a technician.

 

Our appointments vary depending on the technician's availability and workload in your area. On some occasions we can get a technician to you the next day but, if the area is particularly busy, it can take a little longer.

 

Let me know how your appointment goes and give me a shout if you need anything.

 

All the best  Smiley Very Happy

 

Josh


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taylorandy10
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Re: Engineer visit

All sorted now although it is reassuring that your engineers are given wrong information when they call virgin media so its not just us customers that can never get a straight answer.

 

 

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Re: Engineer visit

Hi taylorandy10,

 

Thanks for getting back to us regarding this.

 

I'm sorry to hear about the complication with information received by the engineer.

 

I am, however, happy to hear that this is now resolved for you.

 

Please let me know if there is anything more that I can do to help.

 

Take care,

 

Nat_J


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