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Joannaharvey7
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Engineer visit - TiVo and Broadband broken!!

My TiVo and broadband have both not been working since Wednesday. An engineer is booked to come tomorrow but I was wondering do they carry new hubs or TiVo boxes with them? I need my services back for the weekend.
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Superuser
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Re: Engineer visit - TiVo and Broadband broken!!

They carry both






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Joannaharvey7
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Re: Engineer visit - TiVo and Broadband broken!!

Thanks Danny. Because it will be a Saturday afternoon I didn't want the old 'sorry no equipment on the van' answer.
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Superuser
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Re: Engineer visit - TiVo and Broadband broken!!

it's pretty unlikely that your Tivo and Broadband failed at the same time, the fault is probably within the green box






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Joannaharvey7
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Re: Engineer visit - TiVo and Broadband broken!!

What's the green box?
The broadband hub has red and blue flashing lights and the TiVo box has same. I could watch recordings but when I restarted it on the advice of tech support nothing worked. It just got stuck on start up screen.
They tried sending signals - 2 came through she said but one was getting stuck.
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Superuser
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Re: Engineer visit - TiVo and Broadband broken!!

The Green Box is the cabinet in the street that your services connect back to






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Joannaharvey7
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Re: Engineer visit - TiVo and Broadband broken!!

Ah of course!
In your opinion it should be fixable tomorrow?
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Superuser
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Re: Engineer visit - TiVo and Broadband broken!!

it should, they can usually fix it pretty quickly the bit that takes the longest is finding your cable as apparently they normally don't label them up






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Joannaharvey7
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Message 9 of 10
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Re: Engineer visit - TiVo and Broadband broken!!

Oh good. That's made me feel more confident. What is usually the problem?
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Superuser
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Re: Engineer visit - TiVo and Broadband broken!!

That I can't help you with 






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