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senojnivek
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Email details for virgin support

Hi, does anyone have a direct email for TiVo support?

My box has stopped working completely, power cable is fine but no power in box no fan, lights etc on box. Can't contact support via message as always get no-one available message. Have tried phoning (only have mobile) and been on hold for over 20mins before being cut off. Last time I had issues I took over 2 weeks before I finally managed to get through by phone.

 

Cheers.

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Dave_cq
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Re: Email details for virgin support

Virgin Media are a communications company that are unable to communicate via email.

 

 

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Forum Team
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Re: Email details for virgin support

Hi senojnivek,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your TiVo®.

 

I've located your account and I can see the team have sent you out a replacement. How's the new TiVo® doing? Everything okay?

 

Speak soon Smiley Very Happy

 

Josh


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