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marsboy
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EPG Artwork Errors

is anyone else experiencing some strange artwork errors in the EPG and the new menus? A few shows on mine are totally wrong, which makes the new menu system next to useless as it doesn't show you the show title until you select it. 

For example, Family Guy has the artwork for "Willie Nelson and Wynton Marsalis" When searching the guide however when selecting it, the artwork is "Elizabeth Stanton's Great big World"

Is this just me, or is this a problem at Virgin's End? 

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HairyFacedHuman
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Message 2 of 10
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Re: EPG Artwork Errors

Having the same problem,

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Wrong-Pictures/m-p/3201511#M144462

Still not fixed.

---------------------------------------------------------------
This life hesitates to be enjoyed
Not the slightest prospect of change
Vicious circle
That I'd thought to have escaped
A lasting state of worry prolongs

Mirthless - by - Mirror Of Deception
(from the 2004 album - Foregone)
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Forum Team
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Re: EPG Artwork Errors

Hi marsboy, 

 

Thanks for your post and apologies for the time it's taken for us to reach you. We've been a little behind lately and are playing catch up. 

 

How have things been since you posted?

 

Are you still having the same issue? If so, try giving the box a reboot. If you are still then having the same issue pop an email over to TivoGuideErrors@virginmedia.co.uk and they can take a look at this Smiley Happy 

 

Let us know how things go. 

 

Thanks,

Kath_F
Forum Team

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GarethF
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Re: EPG Artwork Errors

So, I had this last week but it got fixed so after the post in the other thread saying it would be fixed.

Not seen it since then - I had it on loads of shows. I have a proper image for Family Guy.

Perhaps you've got something stuck, have you rebooted your box? Failing that try a planner rebuild - Clear or Reset TiVo and Clear Programme Info & Planned Recs?

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HairyFacedHuman
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Re: EPG Artwork Errors

It got fixed 1 day after I posted in this thread, with a link to the other one. Rebooting had nothing to do with it.

---------------------------------------------------------------
This life hesitates to be enjoyed
Not the slightest prospect of change
Vicious circle
That I'd thought to have escaped
A lasting state of worry prolongs

Mirthless - by - Mirror Of Deception
(from the 2004 album - Foregone)
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GarethF
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Re: EPG Artwork Errors

My post was for the OP not you. Today is Wednesday is it not? Therefore I assumed the post was from today! Given mine got fixed last week, I wondered if a reboot might help the OP
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HairyFacedHuman
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Re: EPG Artwork Errors

Some confusion and annoyance at play here. I should have posted in my original thread and this one that it had been fixed a week after promised.

My comment was aimed at Kath_F and I forgot to ask the question I wanted to ask.

About tivoguideerrors@virginmedia.co.uk I thought they only dealt with guide errors and not picture errors. If it's true then I'll email them if it happens again.

---------------------------------------------------------------
This life hesitates to be enjoyed
Not the slightest prospect of change
Vicious circle
That I'd thought to have escaped
A lasting state of worry prolongs

Mirthless - by - Mirror Of Deception
(from the 2004 album - Foregone)
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GarethF
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Re: EPG Artwork Errors

:-) I didnt mean that to sound as rude. FWIW the TiVo Guide Errors folks will look at anything reasonable I've always found even if they don't reply!
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HairyFacedHuman
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Re: EPG Artwork Errors

FWIW??? Uhhhh... sorry don't speak... letters... 😀

TiVo Guide Errors have been excellent in fixing the guide when you tell them about an error.

---------------------------------------------------------------
This life hesitates to be enjoyed
Not the slightest prospect of change
Vicious circle
That I'd thought to have escaped
A lasting state of worry prolongs

Mirthless - by - Mirror Of Deception
(from the 2004 album - Foregone)
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Browser01
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Message 10 of 10
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Re: EPG Artwork Errors

FWIW = for what it's worth AFAIK = As far as I know If you get stuck on abbreviations google is a good place to search : )