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E4 pixelating

Hi, over the last week my E4 channel pixelates on my tivo box and is blocky and sometimes loses reception all together. Main channels are okay.
Help please.
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Registered: ‎04-07-2016
Message 2 of 2 (119 Views)
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confirmed by Toosh1
Monday

Re: E4 pixelating

Hi Toosh1,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with pixilation.

 

I've run diagnostics on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to have a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Registered: ‎04-07-2016
Message 2 of 2 (120 Views)
Helpful Answer
confirmed by Toosh1
Monday

Re: E4 pixelating

Hi Toosh1,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with pixilation.

 

I've run diagnostics on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to have a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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