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columanglin
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Dropping service

Both my broadband and TV services started dropping a couple of times a week four-five weeks ago, rising to a few times a day over the last month. More recently it cuts out for a few seconds for hours at a time and then comes back. I run the online tests each time(max 3 times a day) and then call VM. Each time they book an engineer and then later cancel it as say they're aware of the problem. An engineer still came a few weeks ago and advised this is going to continue until May. I've tried to make a complaint via VM customer support but they don't call back. Is anyone else experiencing this issue and if yes, how did you resolve it. TV picture currently dropping every 3-4 seconds and it's infuriating.
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Re: Dropping service

Sorry to hear about this columanglin,

 

I'd like to help you further but I'm unable to locate your account details at the moment.

 

Could you respond via private mail with the following information if possible?:

 

  • Name of the account holder
  • Home address

Nat_J


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