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Andrew_sharpe7
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Distorted picture

We have moved address and had new virgin installed but we keep having picture distortions occurring frequently. Tried restarting the box but it continues to happen. How do we get this resolved, it's really irritating. Wifi seems to frequently disconnect too. Can it be sorted without the need for an engineer?
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Re: Distorted picture

Hi Andrew_sharpe7,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your TV service.

 

I've located your account and I can see you've had a technician out to fix this for you. How'd the appointment go? Is everything working now?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Andrew_sharpe7
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Re: Distorted picture

Thanks Josh, seems ok at the moment 🤞🏻
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