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Sorry to hear that you've not received the returns package for your TiVo box.
I've located your account to take a closer look at this from our end, I can see that a returns package was sent out to you recently. I hope you've received this now?
If not, get in touch and I'll do what I can to help.
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Sorry to hear that you've still not received this fad3duk,
I've re-raised this via the account and added a note to confirm.
You should receive this within 3-5 working days.
Let me know if you continue to experience trouble with obtaining this from us.
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