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fad3duk
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Disposing of Tivo box

Since I have now cut my services with Tivo, I now have a Tivo box that is of no use to me.
As this is Virgin Media equipment, how do I go about getting this sent back?

Regards,

Rob

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LittleMick73
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Message 2 of 6
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Re: Disposing of Tivo box

Hi you ring & ask for the packaging so it can be returned virgin will send this out Regards Micky

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LittleMick73
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Re: Disposing of Tivo box

Hi you ring & ask for the packaging so it can be returned virgin will send this out Regards Micky
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Forum Team
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Message 3 of 6
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Re: Disposing of Tivo box

Hi fad3duk

 

Sorry to hear that you've not received the returns package for your TiVo box.

 

I've located your account to take a closer look at this from our end, I can see that a returns package was sent out to you recently. I hope you've received this now?

 

If not, get in touch and I'll do what I can to help.

 

Take care

Craig


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fad3duk
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Message 4 of 6
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Re: Disposing of Tivo box

Hi Craig,

I've still not received anything to send back the Tivo box. I've called multiple times and been promised its coming but not received a thing....

Regards,

Rob

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fad3duk
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Re: Disposing of Tivo box

@Craig_D,

Any way you can prod people? Getting fed up of seeing my Tivo Box here and not getting anywhere with Customer Services with their empty promises...

Regards,

Rob

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Forum Team
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Re: Disposing of Tivo box

Sorry to hear that you've still not received this fad3duk,

 

I've re-raised this via the account and added a note to confirm.

 

You should receive this within 3-5 working days.

 

Let me know if you continue to experience trouble with obtaining this from us.

 

Nat_J


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