On demand constantly does not work and the remote is abysmal!! You press play when fast forwarding and it takes forever to respond. Switched to virgin from sky because it was cheaper... now i know, you get what you pay for!!
Okay what I would like to do in this case is to get one of our engineers to take a closer look so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.