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Seanmccluskey
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Customer retention

Hi can anybody tell me how to get a hold of someone in retention , I have spent 45 min going from one department to another and I am no further forward , or is it easier to switch to sky
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sjp123
Problem sorter
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Message 2 of 4
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Re: Customer retention

probably closed at the moment, could be that the option drops off the menu system at closure.

it's the thinking of leaving us option though i can't remember where it sits in the option tree

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Seanmccluskey
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Message 3 of 4
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Re: Customer retention

No I have spent 45 min speaking to them and nobody within Virgin understands what I am looking for , the final call handler advised he had to pass me to another department , then placed on hold only to be advised that that department was closed
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gooding5
Fibre optic
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Message 4 of 4
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Re: Customer retention

Hi Seanmccluskey

 

Dail 150 or 03454541111 ,then thinking of leaving .

That will take you to retention's.

 

Smiley Happy

I work in the VM Swansea Faults Center .All comments are my own.
I do NOT speak for VM.
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