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MolyFam
On our wavelength
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Customer Services? Yea Right!

Just phoned up to report a fault on my TV. After listening to a machine for several minutes and, when I finally got through, I first informed the 'person' at the other end that I was partially deaf, and would struggle to hear - they cut me off!!!

 

 

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JakePasquill
Fibre optic
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Re: Customer Services? Yea Right!

Call the retentions team on 0845 454 1111 > option 4 > option 5.

Tell them you're hard of hearing, they're the best people to call for anything that you need dealing with, they're not offshore call centres who don't know how to deal with problems.


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I'll always try my best to help, although my advice may not always lead to a solution. Take it as you wish, I just like to help Smiley Happy
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Forum Team
Forum Team
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Re: Customer Services? Yea Right!

Hi Molyfam,

 

Thanks for coming by and I'm sorry to hear that you're having a problem with the TV service and getting through to fix this.

 

I'll be happy to help fix this for you.

 

I'd love to know more about the fault you're reporting so if you can tell me what's happening I will be happy to help.

 

Keep in touch, I'm here to help Smiley Happy

 

Collette.


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MolyFam
On our wavelength
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Message 4 of 5
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Re: Customer Services? Yea Right!

have PMd you.

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Forum Team
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Re: Customer Services? Yea Right!

Hi MolyFam,

 

Thank you for your reply Smiley Happy

 

I have taken a look at your box remotely, although all looks ok at present with the signal and power levels, I'd like to arrange for an engineer to call round and check all the equipment out for you.

 

I will reply to your private message with details of the next steps.

 

Collette Smiley Happy


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