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Diogo
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Contract

I would like some information regarding certain Virgin Products (tv and internet). I had the Virgin store in birmingham (bullring) I asked informations about values, contract time and others for the attendant. he showed me a plan of £ 69 per month (100mb internet, 230 channels) but I would have to pay £ 25 at the time and I ordered a contract for the service and products, he told me he has not and does not contract. I wondered why a virgin does not make contract of its products with customers.
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Forum Team
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Re: Contract

Hi Diogo, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us. 

 

I'm having a little difficulty understanding what you mean. When you become a new customer of ours, there is a minimum contract term that you enter in to depending on which package you choose. 

 

Are you saying that the rep offered you services with no minimum term?

 

Let us know.

 

Thanks, 

Kath_F
Forum Team

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