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RogersR1
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Computer and TV setup.

Hi

I received my new TIVO box yesterday but have a problem. Up until now I have used just phone and broadband services with the incoming cable and box installed to my small office room by my computer upstairs on the first floor. My TV is located in the living room downstairs so it is impossible to tie the Virgin box, the TIVO unit and TV due to there distance apart. What do you suggest? Seems like the installation needs to be changed? Regards Robin.

 

 

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Superuser
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Re: Computer and TV setup.

I guess you should not have been offered a QuickStart install if you advised that the location of your broadband and TV are different.

You will need an engineer to install a separate co-ax point for your TV and you should call in to arrange this.

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Forum Team (Retired) BenD_H
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Re: Computer and TV setup.

Hi there RogerR1

 

Thank you for your message, I can see that you've had some advice about the Quickstart team, have you been in touch already? I can see after running my tests that there's still not an active connection. if you would like me to arrange a visit, let me know as If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

All the best.
Ben

 

 


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RogersR1
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Re: Computer and TV setup.

If you could come and give some advice it would be welcomed. Do you live in Coventry and are you a Virgin engineer?

I tried ringing for advice but the Virgin response from somewhere in Asia was difficult, I don't think he understood what

I was asking.

Regards Robin. 

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Parrotperson
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Re: Computer and TV setup.

RogersR1. That's a member of the forum team not an engineer. He is however offering you an engineer visit to sort out your problem. Look at the top left of this page and you'll see a purple envelope symbol. Click on it and it will give you the details.