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wheller1
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Complaint about awful TV and broadband service

Good Morning,

I am totally disgusted with the service being received.

Yet again there is a fault with the TiVo box, freezing in the middle of recordings. This is the second box and again is failing.
I'm continuously having to reset the internet hub, I was promised a new hub months ago,
I'm still waiting !!

Why am I paying £70 a month for an awful service and to be fobbed off when calling 150 for help?

I want a reply within 48hours or I will be taking this matter up with the ombudsman and seeking legal advice.

What can you do for me to resolve this major issue?

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Forum Team
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Re: Complaint about awful TV and broadband service

Hello wheller1,

 

Thanks for posting in the community and I'm sorry to learn that you're experiencing issues with your services.

 

I have located your account and I can see a technician has already been booked so if I can help with anything else then please let me know.

 

Kind regards

Rose
Forum Team


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