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Delta452
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Compensation for loss of service

As a brand new customer, I'm frustrated that Sky on demand movies is not working and isn't due to be fixed for a week.
What compensation does virgin provide for outages like this?
I'm even more keen to explore what options I have to cancel my contract and move back to Sky, can anyone advise please?
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Forum Team (Retired) BenD_H
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Re: Compensation for loss of service

Hi Delta452,

 

Welcome back to the Community, I'm sorry that you have been affected by an outage. If you have the reference at hand and the outage has been resolved, please give us a call on 150/ 0345 454 1111 and one of the team will be able to help you. 

 

 

All the best.

Ben


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